Our commitment to Customer Vehicle Servicing

The Agnew Group has built its reputation for service excellence on the foundation that we consider the care, performance and reliability of your van our number one priority.

To deliver this goal we have developed four important core elements:

• Technology
• People
• Customer Experience
• Customer Expectation
  

Technology:

Within the Agnew group we have invested significantly in state-of- the- art manufacturer approved official workshops , digital specialist equipment, computer hardware and software, across all franchises, to assist with the swift diagnosis of possible issues and repair to get your van back on the road as soon as possible keeping costs to a minimum and our customers mobile.


People:

To become an Agnew Group vehicle qualified technician takes many years of continuous specialist training and investment, selecting the best people who have a passion for the commercial motor industry and the care of our customer’s vans as their ultimate focus, coupled with a genuine desire to get the work completed right, first time.


Customer Experience:

From the reporting of a fault or requesting a service through to the return of your vehicle after all work is completed, will be a stress free journey.
We strive to keep you informed at all stages of the process to communicate options, progress and completion.

• Only genuine parts are used and we guarantee all our work for one year.
• We only use highest quality manufacturer recommended engine oil and fluids specifically designed for your engine for optimum performance and reliability.
• We also remind you when your next service is due
  

All designed to let you get on with the more important things in life.


Customer Expectation:

We strive to deliver the best possible service and value for money by raising the bar in terms of what customers can expect when they come to the Agnew Group.

• Fixed price servicing, either by menu options or specific request we can advise you on the price of your service, before you book.
• Fixed price on Air Con inspection and Refill
• Complimentary system upgrades and service measure updates.
• Complimentary express visual checks
• Complimentary tyre inspections
• Complimentary wash & vac.
  

We also appreciate that every customer is unique and their vehicle requirements can differ from time to time therefore from your initial enquiry we endeavour to understand your motoring needs to ensure we deliver the best possible service you can expect.